Privacy Policy

1. Who we are and scope

This policy explains how Aguacate Live US LLC, DBA Ticketmas ("Ticketmas", "we"), located at 8950 SW 74th Ct, Suite 1203B, Miami, FL 33156, United States, handles the personal information of people who use ticketmas.com, our emails and messages, and our social media accounts (the "Services").

By using the Services, you accept this policy together with our Terms and Conditions.

2. Information we collect

• Account and contact data: name, email address, phone number, username and password.
• Purchase data: events and tickets you buy, amount paid, order history and billing postal code.
• Payment data: processed by Stripe (section 6). We do not store your full card number.
• Usage and device data: pages you visit, searches, device and browser type, IP address and data collected by cookies (section 7).
• Communications: the messages you send us when asking for help or answering surveys.

We do not ask for your date of birth.

3. How we collect it

• Directly from you, when you create an account, buy a ticket or write to us.
• Automatically, when you browse the site, through cookies and similar technologies.
• From third parties, such as Stripe (payment confirmation), the event Organizer and analytics and advertising services.

4. How we use your information

• Process your orders, collect payment and deliver your tickets.
• Manage your account and provide support.
• Send you confirmations, event notices and important notifications, such as cancellations or changes.
• Prevent fraud and protect the platform.
• Improve the site, measure its use and understand what interests users.
• Show you more relevant advertising and offers, and send you marketing communications as described in section 8.
• Comply with legal obligations and enforce our rights.

5. Who we share it with

We do not sell your personal information. We share it only in these cases:

• With the event Organizer, the data needed for the purchase and entry, such as name, email and ticket details. The Organizer also handles that data under its own policy.
• With Stripe, to process payment.
• With Google (Google Analytics) and Meta (Meta Pixel), site usage data, as described in section 7.
• With service providers that help us run the platform (hosting, email, support), who are bound to use the data only for that purpose.
• With authorities or third parties, if required by law, to prevent or investigate crime or fraud, to respond to legal action or to enforce our rights.
• In a reorganization or sale of the business, in which case we will notify you.

6. Payments and Stripe

Payments are processed through Stripe, an independent payment processor. Your card details are sent directly to Stripe and are governed by Stripe's privacy policy. Ticketmas receives from Stripe the payment confirmation and limited data, such as the last four digits of the card and your postal code, but does not store the full number or the security code.

7. Cookies, analytics and advertising

We use cookies and similar technologies to make the site work, remember your session, measure how it is used and show advertising. Specifically:

• Google Analytics: measures site usage (page views, traffic source, device) so we can improve it.
• Meta Pixel: records visits and actions on the site to measure ads and show you advertising on Facebook and Instagram.

You can refuse or delete cookies in your browser settings, although some site features may stop working. You can also turn off Google Analytics with Google's opt-out add-on and manage Meta ads from the ad preferences of your Facebook or Instagram account.

8. Communications and marketing

We will send you the messages needed about your purchases, such as confirmations and event changes or cancellations; you cannot unsubscribe from these while you hold active tickets. With your consent, we may also send you offers and news. You can unsubscribe at any time using the link at the bottom of each email or by writing to us using the details in section 15.

9. Data retention

We keep your information while your account is active and for as long as needed to meet legal, accounting and tax obligations, resolve disputes, prevent fraud and enforce our agreements. When we no longer need it, we delete or anonymize it.

10. Security

We apply reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS) and restricted access to data. No system is completely secure, so we cannot guarantee absolute protection. Protect your password and tell us immediately if you suspect unauthorized use of your account.

11. Your rights

You may ask us to:

• access the personal information we hold about you;
• correct it if it is inaccurate;
• delete it, except what we must keep by law;
• stop using it for marketing;
• give you a copy of your data in a commonly used format.

Write to us using the details in section 15. We may ask you to verify your identity and will respond within 30 days. If you live somewhere the law gives you additional rights, we respect those too.

12. Minors

Our Services are for people aged 18 or older and are not directed at minors. We do not knowingly collect personal information from anyone under 18. If we learn that a minor gave us data without the authorization of a legal guardian, we will delete it and close the account.

13. International transfers

Ticketmas operates from the United States and its providers (such as Stripe, Google and Meta) may process data in other countries. If you use the Services from outside the United States, your information will be transferred to and processed in countries whose data-protection rules may differ from those where you live. By using the Services, you accept this.

14. Changes to this policy

Last updated: October 22, 2026.

We may update this policy. We will post the new version on this page with its date, and if the change is significant we will notify you by email or on the site. Continuing to use the Services after the change means you accept it.

15. Contact